United StatesTeacherVision FAQs
Do you have a question about using TeacherVision.com? We've put together a list of some of the most frequently asked questions so we can resolve your issue as soon as possible.
Troubleshooting | Newsletters | MembershipTroubleshooting the Website
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Q: Why can't I open or view a printable (PDF)?
A: There are a few possible solutions to this issue. Often, our printables are large files. Unless your Internet is very fast, they can take a moment to download. Wait a couple minutes to allow the PDF to download before exiting the page.
You might be running into problems because of the security settings in your web browser (ex: Chrome, Internet Explorer, Firefox, etc.). Specifically, you may have "Cookies Disabled." You must have third party cookies enabled on your browser. A cookie is a small piece of information that is stored in the memory of your Web browser. It helps the browser remember some specific information or preferences that can be retrieved later. Each browser requires different steps to enable cookies, so we would suggest checking your browser's "Help" menu for specifics.
You also may need to download the latest version of Adobe Reader or reinstall your existing one. This is a free product. Just go to: http://get.adobe.com/reader/.
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Q: Why can't I print one of your PDF/printables?
A: You also may need to download the latest version of Adobe Reader or reinstall your existing one. This is a free product. Just go to: http://get.adobe.com/reader/. To further determine the cause of the printing problem, follow these steps:
- Print another PDF file:
- If that file prints correctly, the PDF file that doesn't print correctly may be damaged.
- If the file doesn't print correctly, go to step 2.
- Print another type of file (for example, a .txt file) from another application (such as Microsoft Word or WordPad):
- If that file prints correctly, the problem isn't system-wide—it's specific to the Acrobat product. However, the way Acrobat interacts with the system may affect printing performance. Go to step 3 to eliminate some system-related causes of the problem.
- If the file doesn't print correctly, the problem is system-wide—it isn't specific to Acrobat or PDF files. The problem could be low system resources, insufficient memory on your printer, or a poor connection between your computer and the printer. Go to step 3 to eliminate some likely causes of the problem.
- Restart your computer, and then print a PDF file:
- If the file prints correctly, your system may have been out of memory or resources.
- If the file doesn't print correctly, go to step 4.
- Turn off your printer for at least 15 seconds to flush its memory, and then turn it back on and print a PDF file:
- If the file prints correctly, the printer's memory was too full.
- If the file doesn't print correctly, go to step 5.
- Print from another computer:
- If the file prints correctly, the computer you first tried to print from may be unable to connect to the printer or the network correctly. Contact your network administrator or consult your network documentation.
- If the file doesn't print correctly, go to step 6.
- Print a PDF file to another printer:
- If the file prints correctly, the computer you first tried to print from may be unable to connect to the original printer because of a communication, hardware, or memory problem. Make sure that the printer is turned on and connected properly, and then run a self-test on it to make sure that it's working correctly. For instructions, see the documentation that came with the printer. You may want to contact your network administrator for assistance.
- If none of the above solves your problem, please contact customer service. Be sure to include the steps you have already followed.
- Print another PDF file:
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Q: Do you have any newsletters?
A: Yes, we currently have three newsletters, and they're all free! Great Stuff for Teachers is delivered twice a month and features seasonal and timely lessons, printable, tips, and activities tied to each grade in the K–12 range. Our Special Offers for Teachers newsletter is delivered 2–4 times per month and features free content for the classroom alongside exclusive educational deals, and the DK DailyTeach, which connects historical and current events to the classroom curriculum.
Q: How do I sign up for a newsletter?
A: Visit our newsletter sign-up page (http://www.teachervision.fen.com/tv/lounge/newsletter/newsletter-signup.html).
Q: How do I unsubscribe from a newsletter?
A: To unsubscribe from a newsletter, visit the FEN Newsletter Center (http://newsletters.fen.com/email/login/)—you can also sign up for newsletters from TeacherVision and our sister sites in the Newsletter Center.
Q: I'm subscribed to a newsletter, but I'm no longer receiving it. Can you help?
A: Sometimes our newsletter may end up in your email provider's Spam or Junk folder, even if you've received the newsletter normally in the past. Check the Spam or Junk mail folder for our newsletter, then add familyeducationnetwork@fen.rsys1.com as a contact or friend; that way, your email provider will recognize the email address and newsletter as safe.
If you're still not receiving the newsletter, contact customer service at http://fen.custhelp.com/app/ask/p/5/search/1 and they will help figure out the issue.
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Q: Do you offer a free trial membership?
A: Yes, every account starts with a free trial. When you sign-up for a membership to TeacherVision, you automatically get 7 days of free trial access to all the materials on the site. If you cancel before that time is up, you will not be charged. Please note that if you sign up using a debit card, there may be an immediate reserve against your checking account for the subscription price, but you will not be charged until your free trial has ended. We recommend that you use a credit card if you wish to avoid a possible reserve on your account for the subscription price.
Q: What are the benefits to a TeacherVision membership?
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Q: Do you offer discounts or coupons on your membership?
A: We occasionally offer discounts or coupons off the full price of membership ($39.95). The best ways to find out about these promotions are to sign up for our newsletters, follow us on Facebook and Twitter, and visit TeacherVision.com regularly.
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Q: I don't have a credit or debit card. Can I use another method of payment?
A: Unfortunately, credit and debit cards (American Express, MasterCard, and Visa) are the only accepted methods of payment at this time. We cannot currently accept Purchase Orders. We apologize for any inconvenience this may cause, and we suggest that you consider using a prepaid Visa card if you can't or don't want to place a reoccurring purchase onto your credit or debit card.
Q: I signed up for a TeacherVision membership with my debit card, and I was already charged though my free trial period of 7 days is not over. Why was I charged?
A: TeacherVision does not charge your debit card for an annual subscription until your free trial has ended. However, if you sign up with a debit card, there may be an immediate reserve against your checking account for the subscription price. It is standard practice for debit cards to place a pending hold on accounts in anticipation of the trial rolling over. Additionally, very often pending holds can appear up to 30 days before a renewal date on an active subscription. We recommend that you use a credit card if you wish to avoid a possible reserve on your account for the subscription price.
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Q: My account has expired, but I would like to continue my membership. How do I pay for a subscription on my existing account?
A: Log into your account using your current email address and password. You'll see a notice that your account has expired, but there will be a link for you to renew your membership. Click that link and follow the instructions for paying for a new year of membership.
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Q: How do I change the email address on my account?
A: Email addresses cannot be changed. You can only take your account off of automatic renewal, and then open a new trial account (which will become a full account) with your new email address. We can only take the account off automatic renewal so that you can open a new account once your term expires.
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Q: How do I change the password on my account?
A: To change your password, you must contact customer service with your email address and current password, along with your desired new password. We will then change the password associated with your account.
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Q: I live outside the United States and would like to subscribe for a membership, but I don't have a ZIP code. What should I put in the ZIP code field in the registration form?
A: Customers outside of the U.S. may register for TeacherVision accounts by typing "00000" into the field that asks for your ZIP code.
A: When you purchase a TeacherVision Membership, you'll get over 22,000 resources for Pre-K–12 teachers, including: DK Instant Expert, our collection of high-quality teaching guides perfect for projecting onto your interactive whiteboard; DK Practice Makes Perfect, a compilation of science, social studies, math, and Spanish worksheets; digital books you can read right on your computer screen or Smartphone; a library of over 180 printable teacher workbooks; plus, graphic organizers, bulletin board samples, clip art, classroom management tips, and much more! Read more about our Member Benefits and sign-up today!
Can't find your question here? We have even more answers, plus a way to contact customer service, in our help department: http://fen.custhelp.com/cgi-bin/learningnetwork.cfg/php/enduser/std_alp.php?%20p_pv=1.5&p_prods=5&prod_lvl1=5&prod_lvl2=0
